This Privacy Policy explains how Demsen ("Demsen," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit demsen.solutions (the "Site"), communicate with us, or use our services (collectively, the "Services"). Please read it carefully. By accessing or using the Site or Services, you acknowledge that you have read and understood this Privacy Policy.
01Who we are
Demsen is a marketing agency that helps businesses capture, respond to, and convert their leads. For any privacy-related question, contact us at hello@demsen.solutions. For the purposes of applicable data protection law, Demsen is the controller of personal information collected through the Site and Services.
02Information we collect
We collect the following categories of information:
Information you provide to us
- Contact and identity information — your name, business name, email address, phone number, and any other details you submit when you book a call, complete a form, or contact us.
- Communications — the content of emails, text messages, calls, and other communications between you and us.
- Service information — information you provide in connection with services we perform for you.
Information collected automatically
- Usage and device information — limited analytics about how visitors use the Site, such as pages viewed and general device or browser type. This is collected only if you accept cookies, as described in Section 8.
We may also process the content of communications through automated and AI-assisted systems to deliver, personalize, and improve our Services.
03How we use your information
We use the information we collect to:
- Provide, operate, and improve our Services;
- Respond to your inquiries and communicate with you;
- Schedule and conduct calls, appointments, and consultations;
- Send you information, updates, and messages you have requested or that relate to Services you use;
- Maintain the security and integrity of our Site and Services;
- Comply with legal obligations and enforce our agreements.
04SMS / text messaging
If you provide your mobile phone number and consent to receive text messages, Demsen may send you SMS messages relating to your inquiry, appointments, service updates, and related communications.
We do not share, sell, rent, or otherwise disclose your mobile opt-in information or SMS consent to any third parties or affiliates for their own marketing or promotional purposes. Mobile information collected for the purpose of SMS communication is used solely to deliver the messages you have consented to receive and to operate the messaging program.
Message frequency varies. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP to any message you receive from us; you will receive a single confirmation and then no further messages. For help, reply HELP or contact us at hello@demsen.solutions. Mobile carriers are not liable for delayed or undelivered messages.
05AI and automated technologies
We use artificial intelligence, automation, and third-party software platforms to deliver and improve our Services. This may include automatically generating, sending, and scheduling messages; drafting and suggesting message content; routing and prioritizing communications; and analyzing interactions to improve responsiveness.
Some messages and responses you receive may be generated or assisted by automated systems rather than composed individually by a person. A human remains responsible for our Services and is available to you at hello@demsen.solutions. We do not use automated systems to make legally or similarly significant decisions about you without human involvement.
07Service providers and platforms
We rely on third-party software platforms to operate our Services, including GoHighLevel (our CRM, messaging, and automation platform) and its associated communication providers, as well as other hosting, analytics, scheduling, and AI service providers.
Information you provide may be processed and stored by these platforms on our behalf, subject to their own terms and privacy practices and to obligations to protect your information. We share information with these providers only to the extent necessary to deliver the Services.
08Cookies and analytics
We use Google Analytics to understand how visitors find and use our Site, such as which pages are viewed and how visitors arrive. Google Analytics sets cookies in your browser.
Analytics is turned off until you agree to it. On your first visit, a banner asks whether you accept cookies. No analytics cookies are set and no analytics data is collected unless you choose Accept. If you choose Decline, analytics stays off. Either way we remember your choice in a single cookie, used for nothing else, so the banner does not appear again.
You can change your mind at any time by reopening the cookie banner, or by clearing cookies for this Site in your browser. Google's use of the information it collects is governed by its own privacy policy. We do not use advertising or cross-site tracking cookies.
09Data retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
10Your rights and choices
- You may opt out of text messages at any time by replying STOP.
- You may unsubscribe from marketing emails using the link provided in those emails.
- You may request to access, correct, update, or delete your personal information by contacting us at hello@demsen.solutions.
Depending on your jurisdiction, you may have additional rights under applicable privacy laws (such as the right to know, delete, correct, or restrict processing of your information, and the right not to be discriminated against for exercising these rights). To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law.
11Data security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
12Children's privacy
Our Site and Services are intended for individuals aged 18 and older and are not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
13Third-party links and services
Our Site and Services may link to or integrate with third-party websites and platforms (such as our scheduling and communications providers). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
14International users
We operate in the United States, and your information will be processed there. If you access the Services from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.
15Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated through the Site or by other appropriate means. Your continued use of the Site or Services after changes take effect constitutes your acceptance of the revised Policy.
16Contact us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your information, contact us at:
Demsen
Email: hello@demsen.solutions
Website: demsen.solutions